1
Service request
Customer describes the issue and preferred timing.
✓Customer captured
✓Vehicle / service context
›HOME & AUTO
From service request to completed job.
Keep customers informed while the work keeps moving — for a smoother, more professional service experience.
›2
Assess & book
The job is identified, availability checked and the booking confirmed.
✓Issue identified
✓Availability checked
✓Appointment booked
›3
On site / in workshop
The team can see the active job and the customer receives progress updates.
✓Job checked in
✓Work in progress
✓Customer updated
›4
Completed
Completion, service summary and customer communication happen together.
✓Work completed
✓Customer notified
✓Invoice / summary sent
›