1. Who We Are
ElevateAI Solutions Pty Ltd (ACN 695 773 338) ("ElevateAI Solutions", "we", "us", or "our") is an AI lead management agency based in Sydney, NSW, Australia. We operate the website at elevateaisolutions.com.au and provide AI-powered lead management services to real estate agencies.
We are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2. Information We Collect
We may collect the following types of personal information:
- Contact information — your name, email address, phone number, and business details when you submit an enquiry or book a demonstration
- Communications — messages you send us via our contact forms, SMS, or email
- Usage data — information about how you interact with our website
- Business information — details about your real estate agency provided during onboarding or service delivery
3. How We Use Your Information
- Respond to your enquiries and provide our services
- Schedule and confirm demonstration appointments
- Send service-related communications including appointment confirmations and reminders
- Send marketing communications where you have consented
- Improve our website and services
- Comply with our legal obligations
4. SMS and Marketing Communications
We will only send you marketing messages where you have opted in. You can opt out at any time by replying STOP to any SMS, clicking unsubscribe in any email, or contacting us at hello@elevateaisolutions.com.au.
5. Disclosure of Your Information
We do not sell, trade, or rent your personal information. We may share information with trusted service providers including GoHighLevel, Twilio, and CloseBot — all bound by their own privacy policies — and where required by law.
6. Data Storage and Security
We take reasonable steps to protect your information from misuse, interference, loss, and unauthorised access. Our service providers may store data on servers located outside Australia, including in the United States.
7. Your Rights
You have the right to access, correct, or request deletion of your personal information, and to withdraw consent for marketing. Contact us at hello@elevateaisolutions.com.au.
If unsatisfied with our response, you may lodge a complaint with the OAIC at www.oaic.gov.au.
8. Contact Us
ElevateAI Solutions Pty Ltd
Sydney, NSW, Australia
Email: hello@elevateaisolutions.com.au
Website: elevateaisolutions.com.au