💅 Beauty & Wellness

Your hands are full.
Your phone shouldn't be.

Hair Salons · Beauty Therapists · Nail Salons · Lash · Brow · Cosmetic Tattoo
The problems we fix
Every missed call while you are with a client is a booking gone to the salon down the road.
No shows cost you money you will never get back.
Your lapsed clients have not left — they just need a reason to come back.
Last minute cancellations leave empty slots and lost revenue.
You are doing beautiful work and getting almost no Google reviews.
See it in action

Real conversations. Real scenarios.

This is exactly what your clients experience when your system is running. While you stay focused on the job.

💇 Hair Salon · No show
👁️ Lash Tech · Lapsed client
✨ Beauty Therapist · Review capture
The situationBec had a 10am appointment at your salon today. It is now 10:17am. She has not arrived and has not called. Your chair is sitting empty.
Without your systemYou wait until 10:30 before calling. It goes to voicemail. You lose $180 for the session and the slot stays empty for the rest of the morning.
With your systemAt 10:12am your system sends Bec a gentle check in. She apologises immediately, reschedules on the spot and the slot gets offered to your waitlist.
60%
Appointment reminders sent at 24 hours and 2 hours reduce no shows by up to 60%. Your system sends them automatically for every booking.
10:12 AM●●●
L
Velvet Hair Studio
text message
Today 10:12 AM · 12 mins after appointment time
Hi Bec! Just checking in — we have you booked for 10am today at Velvet Hair Studio. Are you on your way? 😊
10:12 AM
Oh my gosh I completely forgot I am so sorry!!
10:14 AM
No worries at all Bec! These things happen 😊 Would you like to reschedule? We have a spot available this Thursday at 2pm or Saturday at 11am.
10:14 AM
Saturday 11am would be perfect I am so sorry again
10:15 AM
Booked for Saturday 11am! You will get a reminder the day before so this does not happen again 😄 See you then Bec!
10:15 AM
The situationJade was a regular every 3 weeks for lash fills. Her last appointment was 9 weeks ago. She got busy and just drifted. She has not gone anywhere — she just needs a nudge.
Without your systemJade discovers a new lash tech on Instagram with a first fill discount. She books on a whim. She was not unhappy with you — you just were not in front of her.
With your systemAt 8 weeks your system sends Jade a warm win-back message. She replies immediately. Back on the books before she even sees the Instagram ad.
8wk
The 8 week mark is when lapsed clients are most likely to drift to a competitor. Your system catches them before they go looking.
11:00 AM●●●
K
Lashed by Mia
text message · 8 week win-back
8 weeks since last appointment · 11:00 AM
Hi Jade! It has been a little while since your last fill and I just wanted to check in 🥰 Your lashes are probably ready for some love — would you like to book back in?
11:00 AM
Oh Luna yes! I have been so flat out. How soon can I get in?
11:08 AM
I have this Wednesday at 3pm or Friday at 12pm available — which works for you?
11:09 AM
Friday 12pm is perfect!
11:10 AM
Booked Jade! So lovely to have you back 🙏 See you Friday ✨
11:10 AM
The situationMel just had a signature facial at your studio. She absolutely loved it. It is now 2 hours later and she is back at her desk, still thinking about how great her skin feels.
Without your systemThree weeks later you mention to Mel you would love a review. The moment has passed. She means to do it but never gets around to it. Another 5 star review lost.
With your systemTwo hours after the appointment your system fires a message while Mel is still glowing. She leaves a 5 star review in under 30 seconds.
68%
of clients will leave a review when asked at exactly the right moment. Most businesses never ask. Yours asks every single time automatically.
3:42 PM●●●
G
Lumiere Skin Studio
text message · 2hrs post appointment
2 hours after appointment · 3:42 PM
Hi Mel! Hope you are still glowing 🌟 How did you enjoy your facial today?
3:42 PM
Oh it was absolutely amazing. My skin feels incredible!
3:45 PM
That makes us so happy to hear! 🙏 Would you mind leaving us a quick Google review? It only takes about 30 seconds and means the world to us 👇
3:45 PM
⭐ Leave a Google Review — g.co/glowskinstudio
3:45 PM
Done! Left you 5 stars 😍
3:47 PM
You are a star Mel — thank you so much! See you next time ✨
3:47 PM
What we build for you
Missed Call Bot
With a client when someone calls? Within 60 seconds they get a professional SMS and a booking link.
Appointment Reminder Bot
24 hours and 2 hours before every appointment. No shows reduced significantly. Your time protected.
Lapsed Client Win-Back Bot
8 weeks without a booking? Warm personalised message before they become someone else's regular.
Waitlist + Cancellation Fill Bot
Client cancels, bot alerts your waitlist immediately. Slot filled before you notice it was empty.
Review + Reputation Bot
2 hours after every appointment. 5 star review captured while they are still glowing.
Seasonal Promotion Bot
Christmas, Mother's Day, school formal season. Your calendar fills before competitors start promoting.
The numbers
14%
average no show rate in Australian salons. 1 in 7 clients simply do not turn up.
Australian Beauty Association 2026
$5K
lost per month to no shows in the average salon
Simple Salon AU
85%
of missed calls never call back. They book the next salon they find.
PATLive
Ready to fill every slot and keep every client?
Book a call. We will map out exactly what we would build for your salon or studio.
Book a call
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